Legal
Refund policy
Last updated: [Date to be confirmed]
1. Before work begins
If you have paid but have not yet submitted your design brief or uploaded files, you may request a full refund by contacting support@roomlab.info.
2. After work begins
Because design plans are personalized digital deliverables, work that has already been produced cannot be returned. Once analysis or design work has started, we will first offer the revision included in your package to resolve the issue.
3. If the deliverable is not as described
If your plan is missing items listed on the pricing page for your package, we will correct it or refund the affected amount.
4. Property projects
Multi-room property projects are governed by the project agreement signed before work begins, including milestone and cancellation terms.
5. How refunds are issued
Approved refunds are returned to the original payment method through our payment provider. Timing depends on your bank.
6. Statutory rights
[Consumer cancellation rights wording to be confirmed with legal advisor.]